Customer satisfaction...

...is the benchmark for our activities
bauMax feels strongly about maintaining absolute customer proximity and tailors the merchandise and services it offers to the wants and needs of its customers. We help our customers successfully complete their construction and DIY projects, because their satisfaction is our prime objective.

With the motto "We want satisfied customers" bauMax has set new standards in customer service. Under the credo of maximum economic efficiency, we endeavor to make our customers happy and enhance the quality of their lives by helping them to make their dream homes a reality.

Our markets are distinguished by the extras we offer our customers:

• Friendliness
• Best consulting
• Quick processing of complaints
• Money-back guarantee
• Rapid check-out
• Price guarantee
• Availability of merchandise
• Pleasant shopping atmosphere
• Good service

We listen to our customer's needs and expectations and developed a new home improvement store concept based on customer surveys.
We have broken down our extensive range of products into four product segments or "worlds": building, tools, home and garden. In each of these four segments our goods and services are tailored to the needs of those specific shoppers. Moreover, we've taken great pains to organize the merchandise in each of these four segments in a clear and logical manner. After all, we sell over 40,000 items, each of which has to be placed in such a way that every shopper can find what they need right away.

By offering competent consulting, additional product information, professional DIY tips, free DIY courses and many other services, we give every customer a chance to realize their visions. It goes without saying that we implement the appropriate marketing and advertising measures to relay this concept to our customers.